SGK Tiếng Anh 11 - Unit 9: THE POST OFFICE

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  • Unit 9: THE POST OFFICE trang 11
THE POST OFFICE
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A. READING
Before you read
Work with a partner. Ask and answer the following questions.
How far is it from your home to the nearest post office?
How often do you go to the post office? What for?
What services do you think the post office offers?
100
While you read
Read the text which introduces the services provided by Thanh Ba Post Office, and then do the tasks that follow.
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(Open daily from 7 a.m, to 9 p.m.)
Thanh Ba Post Office is equipped with advanced technology and has a spacious and pleasant front office. We offer the best services with a well-trained staff, who are always thoughtful and courteous to customers.
Mail and Parcel Service
You can choose to send your letters by air or surface mail. We also have the Express Mail Service and your EMS mail will be delivered in the shortest possible time.
The maximum weight limit of a parcel is 31.5 kg. We offer a very competitive rate for parcels under 15 kg.
Express Money Transfer
Just imagine your relatives are living over one thousand kilometres away from you and you want to send them some money quickly. This speedy and secure service for transferring money can be useful. The money will be sent to your relatives in less than 24 hours.
Phone Calls and Faxes
Besides the ordinary telephone call service, our Post Office provides the Messenger Call Service. This sendee helps you to notify the recipient of the time and place to receive the call.
If you want to send a document and do not want to lose its original shape, our facsimile service will help you. Fax transmission has now become a cheap and convenient way to transmit texts and graphics over distances.
Press Distribution
Don’t bother to go out early to buy your daily newspapers. Just subscribe to your favourite newspapers and magazines and we will have them delivered to your house early in the morning.
IdF Task 1 Circle the letter (A, B, c or D) before the word that has the opposite meaning to the italicised word.
Thanh Ba Post Office has a spacious and pleasant front office.
A. large	B. beautiful c. cramped	D. open
Our well-trained staff are always courteous to customers.
A. helpful	B. rude	c. friendly	D. open
This speedy and secure service of transferring money can be useful.
A. rapid	B. huưied	c. careful	D. slow
If you want to send a document and do not want to lose its original shape, send it by a fax machine:
A. unique B. outdated c. changed	D. imaginative
Task 2 Read the text again and then answer the following questions.
What is Thanh Ba Post Office equipped with?
What services are offered at Thanh Ba Post Office?
According to the text, what are the three different ways of sending a letter?
What is the Messenger Call Service used for?
What will you have to do if you want to get your newspapers and magazines delivered to your house?
[ỔHT Task 3, Find evidence in the text to support these statements.
You cannot make a phone call at Thanh Ba Post Office at 10 p.m.
You can save some money if you send a parcel which is under 15 kg.
The post office offers a special mail service which is particularly fast.
Your relatives do not have to wait till tomorrow to get the money you send them today.
After you read
Work in groups. Answer the following questions.
Which service provided by Thanh Ba Post Office do you think is the most important and why?
What services do you think Thanh Ba Post Office should have in the future?
B. SPEAKING
Cdg3 Task 1. Work in pairs. Act out the dialogue and then answer the question: What service is the customer using in the dialogue?
A: Excuse me!
B: Yes? What can I do for you, sir?
A: Could you help me to send this document to my office by fax?
B: Certainly. What’s the fax number, please?
A: It’s 04.7223898.
B: OK. I’m sending it now.
A: Thank you. Oh. How much is that?
B: It’s five thousand dongs. You can see the rates on the table.
A: Yeah. I see. Here you are. Thank you.
B: You’re welcome.
Flf Task 2. Work in pairs. Make a conversation from the suggestions below. The conversation takes place at the post office between a clerk (A) and a customer (B) who wants to have a telephone line installed at home.
A: Greet B and ask if he can help
B: Say that you want to have a telephone line installed at home A: Ask where B lives
B: Give your address and ask when the installation will take place A: Say that the installation will take place one week after registration B: Ask if A can come on Friday
A: Agree and ask if B has a telephone
B: Say that you already have a telephone and ask about the installation fee and monthly fee
A: Tell B about the fees and ask B to fill in a form
CdlT Task 3. Work in pairs. Imagine that one of you is a clerk at the post office and the other is a customer, make a dialogue for each of the following situations.
You want to subscribe to the Lao Dong Daily for a year and have the newspaper delivered to your home every morning before 6.30. Your address is 67 Ngoc Ha Street, Hanoi.
Your best friend’s birthday is on 16th May. You want to use the Flower Telegram Service provided by the post office to send her a greetings card and a bunch of red roses on her birthday.
c. LISTENING
Before you listen
Work in pairs. Ask and answer the following questions.
Is your family on the phone? What is your phone number?
Does any member of your family have a cellphone? What make is it?
What do you think are the advantages and disadvantages of cellphones?
Listen and repeat.
commune	communal growth	digit subscriber
rural network	capacity
While you listen
You will hear some information about the development of Vietnam’s telephone system over the past few years. Listen and do the tasks that follow.
KẵT Task 1. Listen and choose the best answer A, B, c, or D for the following statements and questions.
According to the passage, Vietnam ranks	for growth in
the number of telephone subscribers.
A. 6th	B. 2nd	c. 30th	D. 8th
Vietnam is among the	countries in the world that have
more than two million telephones.
A. 6	B. 140	c. 13	D. 30
In 1996, Vietnam began upgrading its	networks.
mobile phone	c. fixed telephone
subscriber	D. post office
According to the passage, at present, 	 per cent of
communes across Vietnam have telephone services.
A. 90	B. 80	c. 14	D. 93
Which aspect of development in Vietnam’s telecommunication is NOT mentioned in the listening passage?
The increase in the number of telephones.
The growth in the capacity of the mobile phone system, c. The change of the international telephone system.
D. The reduction in monthly telephone fees.
Ifnr Task 2. Listen again and answer the following questions.
According to the passage, which country has the highest growth in the number of telephone subscribers?
How many telephones were there in Vietnam in the early 1990s?
How were the fixed telephone numbers changed in 1996?
When did the change of mobile telephone numbers take place?
According to the passage, how many communal post offices are there in Vietnam?
After you listen
Work in groups. Summarise the main ideas of the listening passage. Your summary should have the following points.
Vietnam’s rapid growth in telephone numbers
The addition of digits to existing telephone numbers to meet the increasing demands
The reduction in monthly telephone fees
The expansion of the telephone networks to Vietnam’s rural areas
D. WRITING
Writing a letter to express satisfaction (or dissatisfaction)
KUT Task 1. Work with a partner. Imagine that you have been using some of the services provided by Thanh Ba Post Office (you have learnt about this post office in the READING section). Discuss the things that may make you satisfied (or dissatisfied) with the services there. The ideas below might be useful to you:
The opening hours of the post office
The quality of the equipment
The security conditions of the post office
The attitude of the staff
The prices of the services
The punctuality of delivery of letters and newspapers
-too late/too early...
good/bad/poor quality/needs repairing...
good/poor security condition/ no one to keep motorcycles or bicycles/pickpockets...
polite/helpful/rude/arrogant.
low/high/reasonable...
always/never punctual/ sometimes late/ letters and newspapers are lost...
KẫT Task 2. After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighbourhood to write letters to him
describing the quality of the services they have received. Write such a
E. LANGUAGE FOCUS
Pronunciation: / sp / - / st / - / sk /
Grammar:
Defining relative clauses (revision)
Non-defining relative clauses (revision)
Pronunciation
• Listen and repeat.
/ sp /
/ St /
/ sk /
speak
Stanley
ask .
speech
stand
disk
speedy
stop
dusk
crisp
best
skill
spacious
text
school
• Practise reading aloud this dialogue.
A: Ladies and gentlemen ...
B: Speak up, Stanley!
A: I stand before you ...
B: Speak up, Stanley!
A: On this School Speech Day ...
B: Do speak up!
A: ON THIS SCHOOL SPEECH DAY...
B: Stop shouting, Stanley!
A: And I speak for both my wife and myself, when I say B: Speak up, Stanley!
A: SPEAK UP, STANLEY!!!
Grammar
Exercise 1. Explain what the words below mean, using the phrases
from the box.
steals something from a shop
designs buildings
is not brave
pays rent to live in a house or flat breaks into a house to steal things buys something from a shop
Example: (an architect) An architect is someone who designs buildings.
(a burglar)	
(a customer) 	
(a shoplifter)	
(a coward) 	
(a tenant) 	
Exercise 2. Complete each sentence, using who, whom, or whose. Example: What’s the name of the man whose car you borrowed?
A pacifist is a person	believes that all wars are wrong.
An orphan is a child	parents are dead.
don’t know the name of the woman	I met yesterday.
This school is only for children	first language
is not English.
The woman	I wanted to see was away on holiday.
Exercise 3. Join the sentences, using who, that, or which.
Example:
A girl was injured in the accident. She is now’ in hospital.
- The girl who was injured in the accident is now in hospital.
A man answered the phone. He told me you were away.
The man	
A waitress served US. She was very impolite and impatient.
A building was destroyed in the fire. It has now been rebuilt.
Some people were arrested. They have now been released.
A bus goes to the airport. It runs every half an hour.
Exercise 4. Join the sentences below, using who, whose, or which. Example:
I met Jane’s father. He works at the university.
- I met Jane’s father, who works at the university.
Peter is studying French and German. He has never been abroad.
You’ve all met Michael Wood. He is visiting US for a couple of days.
We are moving to Manchester. Manchester is in the north-west.
I’ll be staying with Adrian. His brother is one of my closest friends.
John Bridge is one of my oldest friends. He has just gone to live in Canada.